FAQ and known problems
- What is an IP address?
- What is CyberGhost VPN?
- Hiding or protecting?
- How does CyberGhost improve my safety?
- Who uses our services?
- How fast are your servers?
- Why should I trust CyberGhost VPN?
- Who is behind CyberGhost VPN?
- How can I contact you?
What is an IP address?
An IP address is a unique succession of numbers assigned to you when you connect to the Internet or, better said, to your Internet connection. This IP address is kept until you disconnect from the Internet, operation carried out at least once a day by your provider. After the disconnection, you will frequently get a new IP address, although this is not necessarily the rule for every provider. With some ISPs, the address assigned is associated with your connection for several months or even several years and is therefore similar to a fix address.
There are even Internet users with fixed addresses, to make sure that they can be constantly contacted from the outside, for example, because they manage a server. And the new IPv6 address standard sets forth fixed addresses for each Internet user.
What does "VPN" and "Proxy" mean?
"VPN" means "Virtual Private Network", which means a network where individuals do not carry out a data transfer, as they usually do, directly through physical structures (cables or radio), but recur to a distinct structure within that network. A VPN is therefore a network within a network.
In the case of CyberGhost VPN, a carefully encoded tunnel is built between your computer and a CyberGhost server, through a software (hence the name "virtual"), which cannot be intercepted, through which, if you activate your CyberGhost-Client, all your Internet operations, from surfing, to message editing, to Download-Manager, are carried out. Figuratively speaking, through CyberGhost VPN you have an invisible cable that directly connects your computer to our server. You send the data at one end and we receive it at the other end.
When the connection between you and us is established, the NAT (NAT = Network Address Translation) functions are activated. Through these, you (or, better said: your connection) are assigned a new IP address that doesn't allow the original sender to be identified. We will then send your Internet requests as usual.
There is one disadvantage: the higher the number of users connected to a server, for whom the server must ensure anonymity, the more it affects the data transfer speed for all of them. This overload is also the reason why public proxy servers can be so slow. On the other hand, the premium CyberGhost servers have a minimum guaranteed speed, which means that, if a server reaches a certain degree of demand, other servers are activated to distribute the tasks that have to be processed.
Hiding or protecting?
CyberGhost VPN is not automatically meant for dissimulating or hiding - although such actions are recommended in countries with a low or non-existent democratic level, a VPN software offering this possibility.
In our country, as well as other western democratic states, CyberGhost VPN must also be regarded as a response to the increase of the influence exerted by the state, the economic environment and organized crime on the basic Internet structures: as a result of stricter laws, of more efficient surveillance technologies and of the increasing fraudulent usage of data, the individual's freedom is ever more affected. Therefore, using a software like the one we offer signals that a conscious Internet user does not gradually waiver the rights he used to consider natural, and that he is willing to reconquer the Internet.
How does CyberGhost improve my safety?
By ensuring encoding on your computer, those interested in collecting data from public networks have no chance of accessing or abusively using your personal data or your data traffic.
Who uses our services?
With the constant deterioration of important notions when it comes to a free Internet, such as freedom, anonymity and private sphere, and with the increased danger of data theft, more and more people daily opt to protect their Internet activities, including from their own family members, through a virtual private network (VPN) associated to a proxy server. VPNs are also used by companies for connections protected against interception by individual branches.
This solution, CyberGhost VPN, is also used by journalists, make unrestricted inquiries; by political activists in non-democratic states and in states with a low level of democracy; by whistleblowers that want to draw attention to the dangers of the state's activity or of the economic sector without taking risks; as well as by environmental activists who want to carry out their activity unrestricted. VPNs are also used by organizations who want to dissimulate their presence: the secret services, authorities carrying out criminal investigations and even the military services. While some demand stricter restrictions on the private sphere and individual freedom, others recur to the anonymity VPNs offer in order to efficiently do their job.
How fast are your servers?
We use only High-Speed servers. However, the actual data transfer rate at which you can surf the Internet anonymously depends on various factors, amongst which the speed of the target server (some pages load faster than others) and the quality of the transfer through which your Internet Service Provider communicates with the country of the VPN server selected. If you are curious: go to www.speedtest.net, where you can carry out speed tests for connections between various individual countries.
Why should I trust CyberGhost VPN?
Because, just like you, we want to keep the Internet free and to reconquer its freedom where lost. Because the protection of your private sphere is our fundamental concern. Because our trust and your trust have been violated by too many people so far and because we have to start somewhere. Because our offer is as transparent as it can be and because we try to give you, through this Internet page, as many and as complete information as possible.
Who is behind CyberGhost VPN?
We are a private company based in Romania, specialized in network security and private sphere protection.
How can I contact you?
If you have any problems installing or daily using the CyberGhost VPN or if you have any technical questions, please contact our support department at support@cyberghost.ro. You might want to check our detailed online assistance first (https://cyberghostvpn.com/en/support/online-help.html.) and/or FAQs (https://cyberghostvpn.com/en/support/overview.html). The latter section already offers detailed answers and information for many questions and subjects.
Additionally, we have a competently managed forum (http://board.cyberghostvpn.com/cyberghost-board.html?s=9b4527b6b57008d33bfc9c756c9efde3fe25ebf6), which offers all subscribers, friends and persons interested enough space for discussions on relevant security and CyberGhost subjects.